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COVID-19 resources for healthcare professionals

COVID-19 is an emerging, rapidly evolving situation. We are committed to doing our best to keep our partnering healthcare professionals informed about the latest efforts being put into place at Dayton Children's. Below you will find resources that you can print and use in your offices, as well as links to reputable local and national resources.


COVID-19 hotline 1-888-746-KIDS (5437)

Please give families our hotline number for any questions they may have about COVID-19. It is staffed by nurses at Dayton Children's from 8:00 am to midnight, everyday, including weekends


resource guide

The purpose of this hub is to compile resources into one location to support the easy access of information that pediatric health care providers in our area may need during the novel coronavirus (COVID-19) pandemic.

The Dayton Children's command center is making evidence-based decisions in creating these documents based on guidance from the Centers of Disease Control and Prevention (CDC), the Ohio Department of Health, and other nationally-recognized and established health care experts.

Guidance from those agencies continues to change rapidly so information on the CDC and our state and local departments of public health websites will supersede the information in the documents below.

The goal in every guideline is to keep staff, patients and families safe today and for weeks to come, as this pandemic is expected to be long-lived.

If you have any questions, you can always reach out to Dayton Children's COVID HICS team for clarification at 937-641-4482.


identify, isolate, and inform

This section will guide health care workers in screening for the symptoms of COVID-19 and determining next steps for access to the facility.

specimen collection

virtual visit resources

Dayton Children's is aware of the ongoing cybersecurity concerns regarding the use of Zoom video meetings, from "Zoom-bombing" to eavesdropping. Most of these concerns were related to the free version of Zoom (public meetings without passwords). We do not use that version. Nonetheless, we want to assure you we are taking every precaution to maintain the integrity and confidentiality of patients' and employees' personal information in video visits. Here are a few ways we are doing so.

  1. Each video visit meeting is private, and given a randomly generated unique meeting ID and password. This information only goes to participants on the appointment invite.
  2. After patients join their secure visit, they are placed in a virtual waiting room. The Dayton Children's team reviews those individuals before admitting them to the call. In the very unlikely event that there are people in the waiting room who should not be included, they would not be admitted.
  3. Dayton Children's caregivers that have access to video visits have been granted proper access levels for the Zoom meetings. We do not allow unauthorized or staff who are not members of the care team into video visits.
  4. Video visits with Dayton Children's team members are not recorded, allowing the patient and their family to speak with their care team in a confidential and private environment.

These security settings apply to video visits initiated through MyKidsChart and visits started through Zoom.

Our cybersecurity team will continue to carefully monitor any further Zoom security issues, and will adjust our security policies as required to continue providing our providers, staff and patients a secure video visit environment.

For our partnering providers who may not be using Zoom for video visits, we have provided additional resources.

patient family resources

The following sheets can be downloaded and printed to be distributed in the community as necessary. 

frequently asked questions


where can we send our patients to get tested?

First determine if a test is necessary. A positive result will not routinely change treatment. Given the short supply of tests and testing sample supplies, it is normally better to instruct the child to recover at home and the parents to monitor for worsening symptoms. However, if you feel a test is necessary, given the circumstances of the patient, there are several options.

  • For offices with LabLink employees, the LabLink employee can take the sample with supplies in the office and send it to Dayton Children's for processing with the appropriate lab.
  • For offices without LabLink, your staff can take the sample and call for a Dayton Children's courier to pick it up for testing. You may need to take the sample out to the courier, so that person does not need to come into the office.
  • For all offices, sending patients to the University of Dayton screening site is also always an option.

when should I test patients for COVID-19?

If you have a patient who has a fever above 100.4 degrees Fahrenheit, a cough and shortness of breath or difficulty breathing, you should test first for flu, then consider a RIDP before moving on to a COVID-19 test.

As you know testing is limited, but even more importantly testing supplies are extremely limited. Dayton Children's policy is to only test for children with COVID-19 symptoms who need to be hospitalized because of the severity of symptoms or who have significant underlying medical conditions.

how do I test patients for COVID-19?

A nasopharyngeal (NP) swab placed in viral transport media is the standard for COVID-19 testing.

what tips should I give my patients and families to prevent the spread of novel coronavirus?

The best way to prevent illness is to avoid being exposed to the virus. However, we have a tip sheet that outlines the 6 ways to stay healthy.

  • Wash your hands with soap and water for at least 20 seconds. You can also use hand sanitizer with 65% alcohol when hands are not visibly dirty.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

how do I establish effective staff safety protocols?

You should review CDC and ODH guidelines. Dayton Children's has moved to a universal masking policy, in which everyone in the building will wear a mask. Health care workers will wear one mask per shift, removing if it becomes soiled or hard to breathe through, taking  care to never touch the front of the mask.

how do I treat patients with confirmed COVID-19?

They should be encouraged to recover at home. If their symptoms worsen, you should direct them to the emergency department and call head to the ED to alert them the patient is coming.

what steps can providers take to stay healthy during the COVID-19 pandemic?

See the 6 steps to stay healthy. Also consider wearing a mask while seeing patients.

what should providers do when they have been exposed to COVID-19?

Check the CDC or ODH for most recent guidelines however, current options include:

  • Self-monitor by taking your temperature twice a day and observing any appearance of cough or trouble breathing. Consider wearing a mask.
  • Self-quarantine for 14 days.

changes to scheduling

what is happening with surgeries?

In accordance with Ohio guidelines we are making changes to elective surgeries at Dayton Children's. For surgeries that are not urgent, providers are reviewing each case to determine if it should continue as scheduled or if it can be rescheduled safely for a later date. Parents will be contacted to discuss the options, as needed. If a parent has questions about their child's upcoming surgery, they are encouraged to contact their child's provider through MyKidsChart or call the clinic directly.

are specialty clinic appointments being canceled?

We are making every effort to reduce the number of visitors to the hospital in keeping with the mandate from the state of Ohio and reduce the spread of the virus. If a child or their caregiver is sick, we are asking that they call and reschedule their appointment.

Your patient's care team will contact the patient's caregiver to either reschedule the visit if it can be safely postponed. Or, convert the appointment to a video or telephone visit if appropriate.

If your patient's appointment should be completed in person, the care team will outline the mandatory visitor screening and restrictions.

Patient families are encouraged to call central scheduling at 937-641-4000 if their upcoming appointment is within 24 hours and they have not been contacted by the clinic.

can I still make new patient referrals?

We are still accepting new patient referrals and appointments. Central scheduling will continue to work with patient families to find the right care option for your patient. Due to COVID-19, online scheduling availability may be limited. We are evaluating every appointment to determine urgency and the best option for completing.

Due to COVID-19, our couriers are trying to limit close contact. To that end, we are requesting that, you bring any deliveries out to the courier's vehicle. We are pleased to continue to partner with your office, and thank you for your understanding and cooperation during this time.

updates on COVID-19

Please use our coronavirus information hub for resources and answers to frequently asked questions about Dayton Children's response to COVID-19. You can also call our COVID-19 parent hotline at 1-888-746-KIDS (5437) from 8:00 am – 8:00 pm for additional questions.