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welcome to video visits

Video visits at Dayton Children's provide you and your child a convenient, hassle-free environment for your follow-up appointment. If you or your child has an appointment in one of our participating specialties, ask if a video visit is an option for follow-up care.

how it works 

Video visits are just like an office visit, only from the comfort of your home! Using video conferencing technology (similar to FaceTime or Google Meet) allows you to have an appointment from your mobile device or personal computer without the need to commute. Once the appointment is scheduled, you will receive a confirmation email instructions about your upcoming video visit. 

 

scheduling a video visit 

Video visits are currently available for some specialties. When scheduling a video visit, you will be enrolled in MyKidsChart, our patient portal and mobile application. Through MyKidsChart you will be able to connect to your video visit, send messages to your care team, get your lab results, read your after visit summary, schedule appointments and more.

You don't have to wait to sign up for MyKidsChart click here to sign up for an account now. 

 

set up for a video visit 

You can have a video visit on any mobile smartphone or tablet such as an iPhone, Android or iPad. If you prefer, you can also use a laptop or PC that has an internet connection and a built-in or attached camera and a speaker/ microphone. For a great video visit experience, follow these instructions:

download the MyKidsChart mobile app (Apple, Google Play) and log in to your Dayton Children’s account. If you forgot your password or need help setting up an account, visit our help page or call our help desk at (877) 355-3155.

download the Zoom mobile app (Apple, Google Play). Depending on your device, the app will ask for audio and camera permissions during installation or the first time you open the app. Make sure you grant the app the permissions it needs. If using a PC, visit https://www.zoom.us/download#client_4meeting to download Zoom. 

​ test your connection (optional but highly suggested) - Once the app is installed, visit https://www.zoom.us/test and check your connection. This page is for testing your device only. 

eCheck-In (up to 7 days in advance) -  Checking in to your appointment in advance will save you time. When you eCheck-in, we will confirm your insurance and general information. Here's how you do it:

  1. Log-in to your MyKidsChart account
  2. Select your child 
  3. Go to "appointments"
  4. Choose your upcoming visit and tap\click the "eCheck-in" button
  5. Follow the instructions on the page 

If you need any assistance during the check-in process, call your help desk at (877) 355-3155.

 

on the day of your video visit 

When it’s time for your video visit, find yourself a quiet, comfortable spot you and your child can have the appointment. We recommend a spot with good Wi-Fi coverage and fair lighting.

On your device, complete the following steps:

  1. Log-in to your MyKidsChart 
  2. Select your child’s name
  3. Tap on “appointments” and select the button that says “Begin video visit”

After selecting the button, your device will launch the Zoom app, starting the appointment. You will be able to join the appointment 15 minutes prior and up to 15 minutes after your scheduled time.

At your scheduled time, a member of our care team will connect to the video call and guide you through the rest of the appointment.

 

troubleshooting and help

Step-by-step instructions

Follow this user guide to get step-by-step instructions Video Visit User Guide

Assistance with downloading and accessing MyKidsChart

Apple App Store download link (for iPhone and iPad devices)
Google Play download link (for Android based phones and tablets)
Forgot your MyKidsChart password? Click here

For further assistance with accessing MyKidsChart, call our help desk at (877) 355-3155.

Assistance with re-scheduling or canceling a video visit

If for any reason you wish to re-schedule, cancel or alter your video visit appointment, call our scheduling team at (937) 641-3000.

Assistance with connecting to the video visit

Our technical support team is here for any questions, concerns or issues you may have while connecting to your video visit. Call (877) 355-3155.

 

after your visit

Your after visit summary will be available on MyKidsChart where you can also message your care team with any questions, schedule additional appointments, fill prescriptions and more.

 

frequently asked questions

What is a video visit?

A video visit at Dayton Children's is a convenient and innovative way to have your child's appointment using your computer or a mobile device. Read more on how it works.

How do I schedule a video visit?

Video visits are available for some clinics. Ask your provider if video visits are available for your child. 

How is a video visit different than a regular visit?

Video visits work exactly like your in-person appointment, only from the comfort of your home.

How do I cancel\reschedule a video visit?

If for any reason you wish to re-schedule, cancel or alter your video visit appointment, call our scheduling team at (937) 641-3000.

What if I have additional questions?

We are here for any question or concern you may have. Click here to send us a message.