accessing care

If you or your child are sick, we ask that you please reschedule. We are committed to the care of your child, and will provide care any way necessary, based on your individual needs.

• Already scheduled appointments: If you already had an appointment scheduled, your care team will be reaching out to you with options for your visit. Those include keeping an in-person visit, doing a telephone call, doing a video visit, or rescheduling your appointment. If you do not hear from your care team within 24 hours of your appointment, please call central scheduling at 937-641-4000.
• New in-person appointments: If you need to make a new in-person appointment you can  schedule online or you can call our scheduling team at 937-641-4000.
• Scheduling a virtual visit: Depending on your clinic, you could do a telephone call or video visit. To schedule a virtual visit, call our scheduling team at 937-641-4000.
  • If you are scheduled for a video visit, please find  instructions for getting set up for video visits with a Dayton Children’s provider.   
  • We encourage you to  sign in to your MyKidsChart account   to ensure you can successfully access your account and be ready for your visit. Don’t have an account? It’s easy to  sign up now!  

As of May 4, hospitals are now allowed to perform surgeries that do not require an overnight stay. We know that many of you had appointments and surgeries postponed during this time and are anxious to get them rescheduled. We are diligently working to prioritize and reschedule these surgeries.  

If you had a surgery postponed, you can expect to hear from our team soon to reschedule and to learn what to expect while at the hospital, especially those additional safety measures we have in place. 

All patients will be tested for COVID-19 prior to their surgery. 

Learn more about our surgery procedures and what you can expect during COVID-19. 

We have closed some locations or limited hours in response to COVID-19. Here are the open locations based on the care your child needs: 

• Outpatient/clinic appointments: Main and south campus, or as specified by your provider
• Inpatient services: Main campus 
• Emergency department: Main and south campus, open 24/7 
• Urgent care: Huber Heights 
• Rehab services: Main campus, south campus, Troy 
• Minor conditions when your primary care is not available: We are offering video visits for Kids Express, and in-person visits at our Springboro Kids Express location. We have temporarily closed the Mason and Wester locations. To schedule a video visit please call 937-641-5066 or request an appointment.

​For hours and information for all locations, please visit our locations page. For urgent care, Kids Express, and emergency department wait times, please visit our wait times page. 

We have implemented visitor restrictions to limit the number of people in the hospital. All of these efforts are to help keep our patients, families and staff safe, and prevent the spread of COVID-19. 

• Beginning May 18, patients may have two adult caregivers accompany them: While we still encourage you to limit to one adult caregiver per patient, starting Monday, May 18, we have eased restrictions to allow two adult caregivers per patient. No other visitors will be permitted, including siblings. These restrictions apply for all areas including clinic appointments, inpatient stays, surgery and urgent/emergency care.
• Adult caregivers will be screened for wellness every day. They should also do hand hygiene (use hand sanitizer or wash their hands) at the wellness screening and before coming in and out of their child’s room. Caregivers will also be asked to primarily stay in their child’s room.
• Anyone over the age of 50 with chronic health problems should avoid visiting a patient in the hospital.

View more details about our visitor restrictions.

We have limited entrances at the main and south campuses, so follow the signs to the open entrance. All patients, visitors and staff will be asked if they have had a cough, respiratory illness symptoms (difficulty breathing or shortness of breath) or a fever greater than or equal to 100 degrees F, and if they have been in close contact with someone who has a confirmed case of COVID-19. Based on your response, you will get a certain colored sticker/bracelet to wear.

All visitors (adults and children) will also receive a disposable mask after they are screened. The general mask Dayton Children’s provides helps stop the person wearing it from spreading germs to others. If you come to the hospital wearing a cloth mask, you may continue wearing it. We are also happy to provide a disposable mask, if you'd prefer. You can read more about this change here.

Each clinic is a little different and some are offering phone visits and video visits. Your care team will talk through your options and you can decide together what will be best for you and your child. Please be sure your MyKidsChart account is working, if you have one, or sign up for an account now! Having a MyKidsChart will enable you to communicate with your provider and prepare you for a video visit, if scheduled.

First, download the MyKidsChart app, and make sure that you are able to sign into your MyKidsChart account. If you don’t have an account, sign up here! Then, download the Zoom app. We also recommend testing your connection before your visit once the app is installed.

We know schedules and routines can be a little unpredictable right now, but please try to find a quiet, comfortable spot at home where you and your child can have the appointment. Please avoid doing your visit in the car, in the grocery store, etc. We want to make sure that your video visit is as productive as possible!

View more step-by-step instructions for getting ready for a video visit.

Yes. Here are some ways that we ensure video visits are confidential and safe for our families and staff:

• Most of the concerns have been with a free version of Zoom, which allows for public meetings without passwords. We do not use that version.
• All of our video visits are given a unique meeting ID and password, and that information only goes to participants on the invitation.
• Our care team monitors who joins the call, so only those who should be included are admitted in.
• Our video visits are not recorded, allowing you to speak with your care team in a confidential and private environment.

Our team is continuing to monitor any issues, and is adjusting our policy as needed to ensure that your video visit is safe and confidential.

Your safety and our employee’s safety is our top priority. Beginning April 1, we made the decision to require all employees to wear facemasks. The general mask Dayton Children’s provides helps stop the person wearing it from spreading germs to others. We made this decision with feedback from the Children’s Hospital Association, the Greater Dayton Area Hospital Association (GDAHA) and several areas in the US who have been dramatically impacted by COVID-19.

Your risk of being exposed to the virus is lower, as we have very detailed process to protect others from viruses spreading. Learn more about what we are doing to keep your family safe.