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FAQs and dictionary

financial dictionary

When trying to plan for your health care costs or pay your bill you might hear these words and wonder what they mean. We’ve made it easy for you and provided some of the common definitions for you in one easy spot!

  • Co-pay: the part or percentage of the bill you are responsible for
  • Deductible: the amount you must pay before your insurance company will pay for services
  • Precertification: you may have to let your insurance company know in advance about any medical tests or treatments the doctor has ordered. If you do not precertify before receiving treatment, the procedure may not be covered.
  • Network provider: any doctor, hospital, or other provider of medical services who has agreed to participate in your insurance company's network and to offer their services at negotiated rates. Also called a participating provider.
  • Pre-existing condition: an injury or illness that existed prior to the effective date of your current insurance policy

frequently asked questions

how do I pay my bill?

You may pay your bill in full with a check or credit card in one of three ways:

  1. Pay online 24/7
  2. Pay by phone 24/7 at 937-641-3555
  3. Mail your payment with the form you received in the mail to:

Dayton Children’s Hospital
PO Box 713788
Cincinnati, OH 45271-3788

If you are unable to pay your bill in full or you would like to add an open account to a current payment plan, or if you have additional insurance coverage, please call patient accounts at 513-872-7025 or 877-238-8039.

why did I receive a bill from someone other than Dayton Children’s when my child was treated at Dayton Children’s?

Dayton Children’s is proud to partner with many other health care organizations that provide care to our patients. These affiliates bill independently of Dayton Children's. View the list of these providers and options for payments

I’m not sure I can pay my bills. is there help?

Yes! Dayton Children's is a not-for-profit hospital, which cares for all children regardless of financial circumstances. We are committed to working with families to help you pay your medical bills. We are able to provide financial assistance to individuals and families with income at or below 400 percent of the federal poverty guidelines.

Learn more

pay online contact us

Paying your bill online is the easiest and fastest way to make a payment!

pay online

For questions on medical bills, families can email us or call our billing representatives Monday - Friday 8:00 am - 4:00 pm at 937-641-3555 or toll-free at 1-800-228-4594 (Ohio only).

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