FAQs and dictionary
When trying to plan for your health care costs or pay your bill you might hear these words and wonder what they mean. We’ve made it easy for you and provided some of the common definitions for you in one easy spot!
- Co-pay: the part or percentage of the bill you are responsible for
- Deductible: the amount you must pay before your insurance company will pay for services
- Precertification: you may have to let your insurance company know in advance about any medical tests or treatments the doctor has ordered. If you do not precertify before receiving treatment, the procedure may not be covered.
- Network provider: any doctor, hospital, or other provider of medical services who has agreed to participate in your insurance company's network and to offer their services at negotiated rates. Also called a participating provider.
- Pre-existing condition: an injury or illness that existed prior to the effective date of your current insurance policy
frequently asked questions
how do I pay my bill?
You may pay your bill in full with a check or credit card in one of three ways:
- Pay online 24/7
- Pay by phone 24/7 at 937-641-3555
- Mail your payment with the form you received in the mail to:
Dayton Children’s Hospital
PO Box 713788
Cincinnati, OH 45271-3788
If you are unable to pay your bill in full or you would like to add an open account to a current payment plan, or if you have additional insurance coverage, please call patient accounts at 513-872-7025 or 877-238-8039.
why did I receive a bill from someone other than Dayton Children’s when my child was treated at Dayton Children’s?
Dayton Children’s is proud to partner with many other health care organizations that provide care to our patients. These affiliates bill independently of Dayton Children's. View the list of these providers and options for payments
I’m not sure I can pay my bills. is there help?
Yes! Dayton Children's is a not-for-profit hospital, which cares for all children regardless of financial circumstances. We are committed to working with families to help you pay your medical bills. We are able to provide financial assistance to individuals and families with income at or below 400 percent of the federal poverty guidelines.
what does paperless statements mean?
For MyKidsChart users who are the guarantor (responsible for paying the bill) of an account, your bills will automatically be switched to paperless starting on December 11, 2023. You will no longer receive a paper statement in the mill. If you would prefer to still receive paper statements, you can log into your MyKidsChart account after December 11, 2023 and choose to receive paper statements.
can I opt out of paperless statements?
Yes you can opt out of paperless statements. Just log into your MyKidsChart account and complete the following steps:
- Navigate to the billing summary
- For each guarantor account listed, select “view account details”
- Select paperless billing on the right hand side, and then update
- Select the option to receive paper statements
what if I don’t have a MyKidsChart account?
If you don’t have a MyKidsChart account, you will continue to receive paper statements. If you would like to sign up for an account, click here. If you sign up before December 11, 2023 you will automatically be enrolled in paperless billing.
what happens if I don’t realize I miss a statement in MyKidsChart and miss the due date?
If we have sent two statements digitally and no payment has been received and the guarantor has not registered for a MyKidsChart account, the statement will be sent by mail to the guarantor address on file.
why am I not getting notifications if I’m opted into paperless statements?
It may be because you don’t have your notifications turned on. You can check your notification settings by logging into MyKidsChart and navigating to your communication preferences. Or you can call the MyKidsChart help desk at 1-877-355-3155.