Wait times

An ER (emergency room) — also called an emergency department (ED) — can handle a wide variety of serious problems. They are equipped to handle life-threatening illnesses and injuries at any time of the day or night.

Go to the ER if your child has:

trouble breathing
unusual sleepiness or confusion
a stiff neck and a fever
a continuous fast heartbeat
ingested a poison, drug, or unknown substance
a head injury and is vomiting
an eye injury
a serious burn

Learn more about choosing urgent vs. emergency are.

when should I go to urgent care?

Sometimes an injury or an illness isn't life threatening but needs medical attention on the same day. If that's the case, and your doctor doesn't have office hours at the time, consider going to an urgent care center.

Some cases where you might take your child to an urgent care center include:

Cuts/stitches
Minor injuries
Headaches/head injury
Vomiting or diarrhea
Mild allergic reactions
Minor animal bites

Learn more about choosing urgent vs. emergency are.

when should I choose Kids Express?

Kids Express is a one-of-a-kind pediatric-focused health care option. Some cases where you might take your child to Kids Express include:

Colds and coughs
Ear infections
Pink eye
Rashes
Mild fever
Flu shot

when should I choose after-hours ortho?

When your child has an orthpedic injury, don’t sit next to sick and ill patients in the emergency room or urgent care. Get faster, less expensive, expert care at after-hours ortho. Our pediatric-trained specialists will treat orthopaedic injuries including:

Broken bones/fractures
Sports injuries
Foot or ankle injuries
Shoulder injuries
Knee injuries
Hand or wrist injuries
Strains and sprains

when should I call my pediatrician?

Your child's doctor knows them best.

It's always a good idea to contact your pediatrician with any concerns you may have regarding your child's illness or other medical conditions.

why is the wait time not listed?

If a wait time is not displayed, our location is not currently open.

During business hours, if wait time is listed as "unavailable" our online spots are all reserved, however we still accept walk-in patients.

Wait times are updated every minute and are estimated based on the average time it takes for a patient to be placed in an exam room. You may have an additional wait once you are in an exam room to see the provider.

billing questions

For Kids Express billing questions, learn more here

For all other billing questions visit our billing page

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frequently asked questions

when should I call 911?

when should I go to the emergency room?