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patient satisfaction

At Dayton Children’s our goal is to provide an exceptional patient experience, not just sometimes, but with every single family and every single interaction. Patient satisfaction is a key part of Destination 2020, our strategic roadmap for the future. We want to go above and beyond with every patient we treat.

Our key drivers of patient satisfaction are:

  • Coordination of care
    • Consistent communication between the provider, nurse and care team
    • Organized admission process, especially through the emergency department
  • Respect for family preferences
    • Provider, nurse and care team listen carefully
    • Patient and family treated with respect
  • Communication
    • Doctors and nurses communicate consistently
    • Doctors and nurses explained things in a way that the patient/family understood
    • The patient/family were encouraged to ask questions
  • Emotional support
    • Patients and families had confidence and trust in the doctors and nurses
    • Patients and families were able to discuss worries and concerns
  • Access to care
    • Belief that the child received all of the care that he/she needed

how do we measure patient satisfaction?

Patient satisfaction is measured through surveys given to patients by phone or email. We ask patients with questions such as:

  • Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your child’s stay?
  • During this hospital stay, how often did your child’s nurses encourage your child to ask questions?
  • How often was there good communication between the different doctors and nurses?
  • Would you recommend this providers office to your family and friends?

We also survey patients who visit our outpatient clinics. Comments and star ratings on specific physicians from these surveys can be found on individual doctor bios throughout our website.

our measures

inpatient overall rating

Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your child’s stay?

Graph below shows monthly percentages of families who rate us a 9 or a 10.

likelihood to recommend specialty clinics

Would you recommend this providers office to your family and friends? (Yes, definitely, yes, somewhat, no)

Chart below shows monthly percentages of families who said they would recommend.

specialty clinics overall provider rating

Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?

Chart below shows monthly percentages of families who rate us a 9 or a 10.

emergency department patient experience

Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this emergency department?

Chart below shows monthly percentages of families who rate us a 9 or a 10.

surgery overall rating

Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this outpatient surgical facility?

Chart below shows monthly percentages of families who rate us a 9 or a 10.