7/19/20 news article

Kids Express West Chester and Mason reopening

quick care for minor conditions

Dayton Children’s Hospital is reopening Kids Express West Chester beginning July 20, 2020 and Kids Express Mason beginning August 10, 2020. The locations opened in Februrary and were closed temporarily in April due to COVID-19.

Kids Express, an innovative concept in pediatric-focused health care, combines the convenience of a retail clinic approach and online scheduling with the pediatric expertise of a specially-trained nurse practitioner. While there are a lot of retail clinics for adults, Kids Express is the only option in Ohio with care that is just right for kids and focused on their unique needs. Kids Express offers both in person and video visits for families.

“We know that parents are busy and need options,” says Deborah Feldman, president and CEO of Dayton Children’s. “We also know that when their child gets sick, many times they already have a pretty good idea what is wrong. We wanted to give them an option for care that they can trust is kid-focused but is also easy and fast.”

what conditions does Kids Express treat?

Kids Express exists to take care of low-acuity conditions. If their pediatrician’s office is full or closed, parents can choose Kids Express.

Similar to making an appointment at a pediatrician’s office, parents can save their spot online to make sure their visit is at a convenient time for them and to reduce the amount of time spent in the waiting room. When they arrive at Kids Express, a pediatric trained nurse practitioner will assess and treat their illness or injury.

what ages can come to Kids Express?

Kids Express sees children ages 6 weeks to 18 years old seven days a week.

what conditions can be seen at Kids Express?

Parents can bring their children in for everyday issues such as:

Seasonal allergies
Sinus infection
Colds
Flu
Sore/strep throats
Earaches and ear infections
Minor cuts and bruises (no stitches)
Pink eye
Rashes/poison ivy/oak
Urinary tract infections
Vomiting, diarrhea
Bug bites/stings
Splinter removal
Ear wax removal
Lice
Impetigo
Mononucleosis
Scabies
Ringworm
Swimmers ear
Sunburn
Sports physicals (with a referral from your primary care doctor if they can't get you in)

do I need an appointment at Kids Express and will I have to wait a long time?

Similar to making an appointment at a pediatrician’s office, parents should save their spot online to make sure their visit is at a convenient time for them and to allow you to wait at home or wherever you are. Walk-ins are also welcome, however scheduled patients will be seen first so we encourage you to check in before you arrive.

You also have the option of a video visit for certain conditions if you would prefer to stay at home for your appointment.

what safety precations are in place at Kids Express during COVID-19?

Like all of Dayton Children's locations, safety is the top priority at Kids Epxress.

Every employee and visitor is screened and has their temperature taken before entering the building. All employees and visitors are also required to wear a mask.

For those who save their spot online ahead of time, you can take advantage of registering from your car when you arrive by calling the number texted to you after you save your spot.

Lastly, also have the option of a video visit for certain conditions if you would prefer to stay at home for your appointment. You can choose this option when you save your spot.

Learn more about our hospital-wide safety measures at childrensdayton.org/coronavirus

what do families have to say?

The following reviews were left by families on our Google page

"We had an amazing experience at Dayton Children’s Kids Express of West Chester today! Everyone was so friendly and really made my son feel like he was in charge of how they treated him. The facility is clean and I love that they care specifically for children, unlike your local Urgent Care. If our PCP isn’t available we will definitely be going back!"

"Being able to reserve our spot online the night before was great! We were in and out in a timely manner, the staff was friendly and professional, and the facility was extremely clean. Great experience!"

"Went in last night with my 5 year old. We were there 20 minutes tops. We signed in online so there was no wait. Staff was super friendly."