Dayton Children’s is committed to providing the highest quality of care for our patients and families. Service excellence is a major component of our work. So, we take our job of listening to our patients and families very seriously.
To gauge patient satisfaction, we use a combination of written surveys and telephone interviews with parents who recently received care for their child in all major clinical areas including inpatient, specialty care clinics, outpatient surgery, urgent care, medical imaging, and laboratory services. Scores from all surveys are aggregated to provide the overall satisfaction score.
Asking these questions and acting on the results helps Dayton Children’s keep our promises to patients and families of providing the very best care in a child-friendly, healing environment.
|FY 2008||FY 2009||FY 2010||FY 2011||YTD|
|Overall patient satisfaction||89.9||90.1||90.4||90.2||91.6|
|Likelihood to recommend||n/a||n/a||92.6||92.7||93.2|
- Number of Patients Treated
- Reasons for Admissions
- Keeping My Child Safe
- Bloodstream Infections
- Asthma Relievers
- Patient Satisfaction
- Sickle Cell Pain and Fever
- Staff Flu Immunization Rate
- Readmissions and Transfers
- Emergency Codes Outside PICU
- PICU Survival Rates
- Pain Management
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