Comments from a parent:
"I want to bring to your attention the exemplary performance of Lisa Booker at the Kettering Testing Center. My 11-year-old daughter needed to have blood drawn for allergy testing. Because of a traumatic experience when she was five, she has a very real fear of needles. I need to stress that her fear is quite genuine and not just the less-than-positive response that many kids (and quite a few adults) have to the idea of getting a shot." This parent goes on to explain how she contacted the Outpatient Testing Center - Kettering the day before the blood was to be drawn. She spoke with Lisa about her child's concerns. "Lisa could not have been more professional or considerate. She took our registration information over the phone so we would not have to wait when we came in for the appointment, which I saw as a potentially the time when my daughter would experience the most acute anxiety." This parent said that Lisa also told her ways she could talk to her daughter and emphasized that a very small needle would be used. Everything went smoothly the day of the appointment. According to this parent, "Not only did Ms. Booker help us through a stressful situation, she did a great deal toward helping my daughter come to terms with her fear. I cannot tell you how much Lisa’s efforts mean to my family. She is a wonderful representative of your organization. She is exactly what I have come to expect over the years from the people at Dayton Children’s."
Comments from the laboratory staff:
"I would like to thank Lisa Booker for excellent patient service. A parent informed me of the 'fabulous' job Lisa did when she drew labs from a terrified child. She demonstrated outstanding SPIRIT by calming a traumatized child, talking her through the process and easing fears that the child had for 'years.' Lisa recognizes that no fear is taken lightly and for that I would like to recognize Lisa for her talent in this area."
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