Mona Toy

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Mona Toy, Outpatient Testing Center - Beavercreek

Comments from staff:
"Mona is genuine and a tremendous example of compassion at its finest. We are fortunate to have Mona on our team. Mona is being nominated because of her outstanding patient service and teamwork. Mona always goes that extra mile to help a patient and his or her family. She often meets families before normal hours at the Outpatient Testing Center - Beavercreek so they can get their tests done before work or another appointment.  She worked with the clinic, lab and the lab supervisor to ensure a child with leukemia could get necessary tests done at the Beavercreek location in time for the child’s appointment.  When she draws blood from a patient, she talks to them, explaining everything she is doing in terms even the youngest patient can understand. She even sings songs while drawing blood to help the child relax." The nomination from Mona’s coworkers goes on to commend her for her flexibility in switching hours, finishing paperwork or faxing a report so patients can be seen in a timely way.  They say, "If we are having an extremely busy day, she’s there with a candy bar for a chocolate fix and a shoulder to lean on. She spoils us all with her kindness and generosity. Mona is a wonderful example of SPIRIT and is a role model for all employees." Mona was also nominated by a family from the Miami Valley Down Syndrome Association for her outstanding work with their children.

 

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