Troubleshooting Mediasite Viewer

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Why doesn’t the presentation appear?
If you’re using pop-up blocker, configure it to allow site pop-ups.

Why don’t I see video in the video window?
The presentation may be audio only, or you may not have the current version of Windows Media Player installed.

What should I do if I don’t have the correct version of Windows Media Player?
To install the latest version of Windows Media Player, go to the Microsoft Windows Media download site.

Why can’t I hear audio?
Check that the computer you are using has speakers.

Check your volume controls. There are three areas you may find volume controls:

  • Mediasite volume: Inside the Mediasite Viewer, just below the video window
  • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
  • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.

If you need assistance beyond recommendations provided above please contact the Help Desk at 937-641-5293.

Please be advised that these documents are provided for your information and assistance only. These documents are the best practices and troubleshooting steps that information services staff have found to be useful and practical. Your particular computer issue(s) may or may not be resolved by following these steps. Dayton Children's may not be held responsible for any problems arising from use of information contained within these documents.


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